MAINTENANCE

Please fill out a maintenance request through your resident online portal.

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Resident Responsibilities

Residents are responsible for basic maintenance. Please refer to your lease for additional details.

  • Examples include, but are not limited to, the following:

    • Replacement of lightbulbs, batteries, and HVAC filter replacements. We recommend replacing the HVAC filter once a month. Terret Properties will replace the HVAC filters twice a year as part of the HVAC Spring and Fall inspections.
    • De-clogging simple drain clogs and toilets. As a reminder, you should NEVER put any grease down kitchen drains. No sanitary napkins or feminine products should be flushed down toilets.

General Maintenance Requests (Landlord Responsibilities)

All standard maintenance requests should be submitted via the Resident Online Portal. This is the preferred method for non-emergency requests and will result in the quickest response.

  • Keep the following in mind when submitting maintenance requests:

    • Describe thoroughly what the problem is, what you’ve already done to mitigate the problem, and include pictures when possible. 
    • Be sure to include available days/times that we have permission to enter in the request. Indicate whether or not pets will be home and how they will be secured. 
    • If you would prefer to be home during the maintenance visit, please indicate that in the request.
    • Disable any alarms for the apartment while the maintenance is being performed.

Emergency Maintenance Requests

For emergency maintenance requests, see below for who to contact depending on the type of emergency:

  • Examples include, but are not limited to, the following:

    • In the event of a maintenance emergency, such as a heavy water leak in the unit, heat going out in the middle of winter, or a similar situation, please call the 24/7 emergency maintenance line at (312) 635-5815.
    • In the event of a life-threatening or safety emergency such as a fire, carbon monoxide leak, or break-in, please call 9-1-1. As soon as you are reasonably able to do so following this type of emergency, please notify management by submitting a notice through your Resident Online Portal, OR by contacting the 24/7 emergency line at (312) 635-5815 via phone call or text!
    • If you smell gas or notice a damaged gas line, leave the area immediately and contact the People’s Gas Emergency Line at 866-556-6002.  As soon as you are reasonably able to do so following this type of emergency, please notify management by submitting a notice through your Resident Online Portal, by contacting the 24/7 emergency line at (312) 635-5815 via phone call or text!

What to Do When Locked Out:

If you are locked out, it is your responsibility to get back into the apartment.

  • More lock out information below:

    In the event of a lockout during business hours, please submit a request through your Resident Online Portal. If we can provide access to the Premises, you will pay a $125.00 fee to the Landlord’s agent or maintenance person at the time of service. We reserve the right to waive this fee at our discretion.


    If the lockout occurs outside of business hours or the Landlord is unable to provide access to the Premises or Building, you must agree to hire a reputable locksmith to regain access and are solely responsible for any fees due to the locksmith. You will also be responsible for all fees or charges related to new locks or keys if the lock to the apartment or the Property requires changes due to negligence or loss thereof. Any keys that are lost or broken by you will be replaced by the Landlord at the cost of $50.00 per key. 


    Here are a few Chicago Locksmiths we recommend:

    • Chicago Locksmith - 888-775-0893
    • Mega Locksmith 773-267-8255